QUESTIONS? ANSWERED.
everything we get asked.
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about the product
what are TORI crisps made from?
TORI crisps are made using Irish chicken breast, transformed into a light and crunchy high-protein snack. Please check the individual product page or packaging for the complete ingredient list.
how much protein is in each pouch?
TORI crisps contain approximately 25.3g of protein per 100g, which is approximately 8.9g of protein in each 35g pouch. Please refer to the nutritional information printed on your product packaging for the final declared values.
what flavours are available?
TORI is available in Cheesy Chicken, Spicy Chicken and Smoky Chicken flavours. Availability may vary depending on production and stock.
do TORI crisps contain allergens?
Yes. TORI products may contain allergens such as egg and milk, depending on the flavour. Always read the ingredient and allergen information on the product packaging before eating.
If you have a serious allergy or need more information, contact us before ordering.
are TORI crisps gluten-free?
Please check the current product packaging for confirmed allergen and gluten information. Only rely on dietary claims printed on the packaging of the product you receive.
how should I store TORI crisps?
Store unopened pouches in a cool, dry place away from direct sunlight and heat. Once opened, enjoy promptly for the best freshness and crunch.
how long do TORI crisps last?
The best-before date is printed on every pouch. Please do not consume a product if its packaging is damaged, open or has lost its seal before use.
subscription
how does the subscription work?
Choose an available subscription option on the product page and select your preferred delivery frequency. Your chosen payment method will be charged automatically before each scheduled order.
what subscription discount do I receive?
Active subscription orders receive 15% off the applicable one-time purchase price, unless a different offer is clearly displayed when you subscribe.
can I pause or cancel my subscription?
You can manage your subscription using the customer-account or subscription-management link provided after subscribing.
Changes must be made before your next order has been processed. Cancelling a subscription stops future renewals but will not normally cancel an order that has already been processed or dispatched.
what happens if a subscription payment fails?
We may retry the payment or ask you to update your payment method. Your next order may be delayed until payment is successfully completed.
shipping & returns
where do you deliver?
We currently deliver throughout the Republic of Ireland only.
how much does delivery cost?
Standard delivery within the Republic of Ireland costs €7 per order. Any free-delivery promotion will be clearly displayed on our website or during checkout.
how long does delivery take?
Orders are normally prepared and dispatched within 1–3 working days. Delivery normally takes a further 1–3 working days after dispatch, depending on your location.
Orders placed during weekends or public holidays will be processed on the next working day.
will I receive tracking information?
Where tracking is available, your tracking information will be emailed to you after your order has been dispatched.
what if my order arrives damaged or incorrect?
Email toriproteincrisp@gmail.com as soon as possible with your order number, a description of the problem and clear photographs of the product and packaging.
Depending on the circumstances and your statutory rights, we will provide an appropriate replacement, refund or other remedy.
can I return TORI crisps if I change my mind?
TORI crisps are sealed food products. For food-safety and hygiene reasons, we cannot accept change-of-mind returns if the packaging or product seal has been opened, damaged or tampered with.
Unopened and fully sealed products may only be returned where required by applicable consumer law. Please contact us before returning anything.
Read our complete Shipping & Returns Policy.
orders & contact
can I change my delivery address?
Contact us immediately after ordering. If your order has not entered processing or been dispatched, we will try to update the address. We cannot guarantee changes after processing has started.
can I cancel my order?
Contact us immediately. If the order has not entered processing or been dispatched, we will try to cancel it. Once processing has started, cancellation cannot be guaranteed. Your statutory rights remain unaffected.
how can I contact TORI?
Email us at toriproteincrisp@gmail.com . Please include your order number if your question relates to an existing order.